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Shauni Dring

Data ingresso 09 mar 2023

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Ultima attività 29 dic 2023

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Shauni Dring ha commentato,

CommentoBusiness rules
Product guides

If the customer doesn't reply and the ticket sets to solved after 48 hours (our resolution SLA is 24 hours), will that report negatively against our SLA? 

Visualizza commento · Data ultimo post: 26 apr 2023 · Shauni Dring

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Shauni Dring ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

Thanks Audrey! 

Visualizza commento · Data ultimo post: 13 mar 2023 · Shauni Dring

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Shauni Dring ha creato un post,

Post Q&A - Reporting and analytics
Basic reporting - avg response and resolution

Hello 

I want to be able to report on the average response and resolution times within a time period for one user group. Is that possible? 

Thanks

Data ultimo post: 09 mar 2023 · Shauni Dring

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