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Anton Van Heerden

Data ingresso 17 feb 2023

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Ultima attività 30 gen 2025

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Any update on this feature to set a default time filter. Large data sets like ticket updates take long to load on complex reports. 

Visualizza commento · Data ultimo post: 30 gen 2025 · Anton Van Heerden

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Any update on adding this report to the dashboard?

Visualizza commento · Data ultimo post: 08 gen 2025 · Anton Van Heerden

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Perhaps different permission levels are needed:

- Admin access allows edit/delete of all reports/dashboards

- Report Creator allows creating of new reports and editing of own reports as well as reports shared with them. They could also select the option to allow other Report Creators to edit and share their reports.

 

Permissions to be administered as part of the user role.

 

Besides the access to create/edit reports some improvement on report viewing permissions, Talk reports in particular, are also needed. The live Talk dashboard is only available to Talk Admins currently meaning team supervisors that need to monitor queues need Talk Admin privileges which allows full access to the talk configuration. One should be able to identify user roles that should have access to reports (Admins only, Agents or even custom roles).

Visualizza commento · Data ultimo post: 06 ago 2024 · Anton Van Heerden

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or perhaps even owner only driven config setting that allows only certain types of attachments. 

Visualizza commento · Data ultimo post: 10 apr 2023 · Anton Van Heerden

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 for this and I would like to add that the agent signature field should allow dynamic content with HTML formatting and liquid markdown logic

Visualizza commento · Data ultimo post: 05 apr 2023 · Anton Van Heerden

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Anton Van Heerden ha commentato,

CommentoEnd users and organizations

How often does this page refresh to show the most current tags?

Visualizza commento · Data ultimo post: 02 apr 2023 · Anton Van Heerden

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Anton Van Heerden ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 vote

Visualizza commento · Data ultimo post: 17 feb 2023 · Anton Van Heerden

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