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Robert Favela

Data ingresso 01 mag 2024

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Ultima attività 31 mag 2024

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Robert Favela ha commentato,

CommentoBuilding reports

I need to know how many attempts it takes an agent to get connected with a customer. How can that be calculated? I am not finding an easy way to report that. 

Visualizza commento · Data ultimo post: 31 mag 2024 · Robert Favela

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Robert Favela ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Has this be implemented yet? I have a client with over 500 locations. Each region has a number of locations. I need to be able to CC regional managers of the specific locations. Can this be done with a trigger or automation? 

Visualizza commento · Data ultimo post: 13 mag 2024 · Robert Favela

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Robert Favela ha commentato,

CommentoTicket management

Hi Tony, 

 

Thanks for sharing that. I know I can choose to share the dashboards. I am asking if uploading the dashboard to the Customer Brand Page is possible. The customer will be able to see their activities and dashboard reporting. This would make the Customer Brand View a 1 stop shop for the customer. - Activities, Org Tickets, Help Center, & Reporting. 

Visualizza commento · Data ultimo post: 02 mag 2024 · Robert Favela

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Robert Favela ha commentato,

CommentoTicket management

In Brands, can we share Explore Dashboards? 

My customers would like to see the metrics we capture in Explore. Can this be done?

Visualizza commento · Data ultimo post: 01 mag 2024 · Robert Favela

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