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Andrea Rijna's Avatar

Andrea Rijna

Data ingresso 03 mar 2023

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Ultima attività 18 lug 2023

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Andrea Rijna ha commentato,

Commento nella community Q&A - Talk and text

I'm looking into this as well. Is it still possible to add your welcome message somewhere when the call is routed to a certain call group straight away?

Visualizza commento · Data ultimo post: 18 lug 2023 · Andrea Rijna

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CommentoTicket customization

Thanks Timothy, this solved it for me!

Visualizza commento · Data ultimo post: 09 mar 2023 · Andrea Rijna

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Andrea Rijna ha commentato,

CommentoTicket customization

Does anyone know how to include custom statuses in automations and triggers?

Only the main statuses are visible. But we want to build automations for different on hold statuses we built, to make sure we have a different approach per status.

Visualizza commento · Data ultimo post: 03 mar 2023 · Andrea Rijna

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