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Victor Menezes

Data ingresso 22 nov 2023

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Ultima attività 23 mag 2024

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Victor Menezes ha commentato,

CommentoMore integrations

Darenne  - I have the same question as Keegan above. Does the connector limit the scope of the tickets being pulled? If so, is there a way we can configure it to pull a certain subset of tickets?

Visualizza commento · Data ultimo post: 23 mag 2024 · Victor Menezes

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CommentoTeam members and groups

I'm running into an issue when downgrading a staff agent to end-user their solved ticket history is reassigned. I thought the historical assignments should have been preserved.

Visualizza commento · Data ultimo post: 09 gen 2024 · Victor Menezes

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Commento nella community Feedback - Help Center (Guide)

It's unreasonable to test changes to CSS and scripts in the production environment. Our org uses a custom theme so we need replication of Guide to properly test changes.

Visualizza commento · Data ultimo post: 13 dic 2023 · Victor Menezes

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Commento nella community Feedback - Ticketing system (Support)

Hi Milo Mayyalou! We're getting started with Zendesk Support. Can you explain or link to documentation that allows us to create and add the custom button to the Zendesk Support UI? We figured out the code that will trigger the correct action once the button is pressed, but not sure where/how we modify the UI.

Visualizza commento · Data ultimo post: 22 nov 2023 · Victor Menezes

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