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Scott Rossner

Data ingresso 31 ott 2022

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Ultima attività 22 set 2023

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Scott Rossner ha commentato,

CommentoReporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

Visualizza commento · Data ultimo post: 22 set 2023 · Scott Rossner

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Scott Rossner ha commentato,

CommentoReporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

Visualizza commento · Data ultimo post: 18 set 2023 · Scott Rossner

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Scott Rossner ha commentato,

CommentoAdditional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

Visualizza commento · Data ultimo post: 23 gen 2023 · Scott Rossner

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