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Robert Poorman
Data ingresso 25 mar 2024
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Ultima attività 26 mar 2024
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Robert Poorman ha commentato,
Thank you Stephan.
Visualizza commento · Data ultimo post: 26 mar 2024 · Robert Poorman
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Robert Poorman ha creato un post,
Hello. We have a third party we are working with to support on our tickets. We can send them sidenotes and they receive them and a ticket is created in their JIRA system. I can reply to the side note and they receive it fine. If they reply via email, the reply updates the sidenote. When they reply in JIRA, the case number from JIRA is added to the description. This causes a new ticket to be opened in Zendesk. Is there a way to strip out leading characters in a reply from a specific email?
Data ultimo post: 25 mar 2024 · Robert Poorman
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