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Nick

Data ingresso 15 dic 2022

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Ultima attività 13 ago 2024

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Post Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

Data ultimo post: 06 feb 2024 · Nick

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CommentoUsing legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

Visualizza commento · Data ultimo post: 05 feb 2024 · Nick

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Post Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

Data ultimo post: 17 gen 2024 · Nick

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Commento nella community Feedback - Voice (Talk)

+1

Visualizza commento · Data ultimo post: 17 gen 2024 · Nick

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Commento nella community Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

Visualizza commento · Data ultimo post: 21 nov 2023 · Nick

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