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Michae Almeida's Avatar

Michae Almeida

Data ingresso 15 feb 2023

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Ultima attività 07 mar 2024

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Michae Almeida ha commentato,

CommentoSalesforce integration

Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile. 

I appreciate any help you can provide.

Visualizza commento · Data ultimo post: 19 feb 2024 · Michae Almeida

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Michae Almeida ha commentato,

CommentoBusiness rules

I am also curious about Lisa's question provided below.

Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?

Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user). 

I also see that @BrandonFischer added a comment to this article that says to add the condition  Current User | is not | End user. 

Which is correct?  Are these effectively the same?  

 

Visualizza commento · Data ultimo post: 01 ago 2023 · Michae Almeida

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