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Joel Selwood

Data ingresso 15 set 2022

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Ultima attività 12 mag 2023

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Ultima attività di Joel Selwood

Joel Selwood ha commentato,

Commento nella community Q&A - AI and automation

Hi Jeff, Me too, please include in the EAP. Thanks! 

Visualizza commento · Data ultimo post: 12 mag 2023 · Joel Selwood

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Joel Selwood ha commentato,

Commento nella community Q&A - AI and automation

Agree, changing the avatar is a basic requirement. Please make this happen.

Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access to the early access? 

Visualizza commento · Data ultimo post: 04 gen 2023 · Joel Selwood

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Joel Selwood ha commentato,

Commento nella community Feedback - Help Center (Guide)

100% a fundamental requirement. Nearly a year since the last official comms on this - what is the latest @Zendesk. 

 

Visualizza commento · Data ultimo post: 27 set 2022 · Joel Selwood

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Joel Selwood ha commentato,

CommentoExplore recipes

I have several hourly rates to factor in, based on multiple regional hubs that carry differing agent populations, therefore differing weightings. Can this be accommodated somehow? 

Visualizza commento · Data ultimo post: 26 set 2022 · Joel Selwood

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Joel Selwood ha commentato,

CommentoSelf-service best practices and recipes

How are you defining the Resolution Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

Visualizza commento · Data ultima modifica: 15 set 2022 · Joel Selwood

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