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David Birnbaum

Data ingresso 04 mag 2023

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Ultima attività 08 mag 2023

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David Birnbaum ha commentato,

CommentoTicket automation and collaboration

+1 here.  We mostly use direct messaging for everything, frankly, the Channels just don't work nearly as well as their equivalent in Slack.  So, we just create Chats, rename them, and then they function perfectly as a channel equivalent.

Visualizza commento · Data ultimo post: 08 mag 2023 · David Birnbaum

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David Birnbaum ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This annoys me every single time I have to work a ticket.  It's maddening...I can't believe Zendesk is being so difficult to add this feature.  We are able to set up the view we want in our email clients, for example, for this exact reason!  The thing we care about most is AT THE TOP which is why we want it put there!

Visualizza commento · Data ultimo post: 04 mag 2023 · David Birnbaum

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