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Paul

Data ingresso 04 ott 2022

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Ultima attività 04 mag 2023

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Paul ha commentato,

Commento nella community Feedback - Ticketing system (Support)

maybe they don't see our comments because they need to scroll to the bottom :P 

Visualizza commento · Data ultimo post: 04 mag 2023 · Paul

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Paul ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any update on this?

It would solve "multiple" options related to management of organizations.

Visualizza commento · Data ultimo post: 14 feb 2023 · Paul

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Paul ha commentato,

CommentoMeasuring success

@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :) 

Visualizza commento · Data ultimo post: 13 gen 2023 · Paul

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Paul ha commentato,

CommentoMeasuring success

I have a question about the timers. They are acting weird.

A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status): 

But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....

How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?

Visualizza commento · Data ultimo post: 11 gen 2023 · Paul

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Paul ha creato un post,

Post Q&A - Objects, workspaces, and rules

Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Data ultimo post: 23 dic 2022 · Paul

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Paul ha commentato,

CommentoMeasuring success

Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Or can we only add that column to custom views?

Visualizza commento · Data ultimo post: 21 dic 2022 · Paul

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Paul ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any release date? It's pretty limited now with the current use of views.

Visualizza commento · Data ultimo post: 11 ott 2022 · Paul

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Paul ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any updates on this or an ETA when we can sort messages on newest first?

Visualizza commento · Data ultimo post: 04 ott 2022 · Paul

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