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Luan Dias
Data ingresso 16 gen 2023
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Ultima attività 05 dic 2024
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Luan Dias ha creato un post,
Currently, any agent can bulk edit tickets for any field, even if that field is blocked for agents, this impacts on several fields that we use as metrics, such as CSAT fields, the agent can change his CSAT score through of bulk edit, Zendesk should let us limit some fields for bulk editing for agents.
Or create a trigger condition that catches the update of any custom field, to be able to monitor whether the fields are being changed manually by the agents.
Data ultimo post: 27 giu 2023 · Luan Dias
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Luan Dias ha commentato,
Can we take the time and date of a side conversation when she is created?
Visualizza commento · Data ultimo post: 16 gen 2023 · Luan Dias
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