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Taylor P.
Data ingresso 25 apr 2023
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Ultima attività 23 mag 2023
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Taylor P. ha commentato,
Commento nella community Q&A - Reporting and analytics
Could you think about reopen rate as the opposite of this metric that we have:
- One-touch tickets: The percentage of messaging tickets that were solved in the first interaction, determined by transitioning from Open to Solved, without going through Pending or On-hold.
So if your One-touch % is 80% that means your reopen rate is 20%?
Visualizza commento · Data ultimo post: 23 mag 2023 · Taylor P.
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Taylor P. ha commentato,
CommentoExplore recipes
I'm working in Sunshine Conversations and we have custom fields however when using Explore I'm not sure how we are able to query these custom fields. Advice?
Visualizza commento · Data ultimo post: 25 apr 2023 · Taylor P.
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