Olivier MAS

I didn't find your ticket easily ; I only was invited to watch it when I started to create "Authorize only 1 end-user to read and write comment to all organization tickets". Maybe a title simplification could help this feature to be more voted : I already watched many posts (ex : 2 from Whitney Votaw and Brettany Rhodes) talk about this feature.

+1

UPDATE : Your workoround article seems not be able anymore. By the way creating a trigger to automatically add a user in CC of all tickets organization could be the workaround.

@... so the answer is actually "No" : like I said, I would like to do it " only for him (he is a kind of director/manager) ". But thank you for the article.

Hello,

We have, sometime, a need from a end-user : to be able to manage (read and write) all ticket from his organization. But only for him (he is a kind of director/manager).

Is there a way to give him this access ?

Actually the only way I found is to give him access to all his organization ticket (READ) and to... ask him to be in CC's on each new ticket which would be created.

Is there a simpler way to do so ? A kind of "Chief" status for this end user ?

Regards,
Olivier Mas

Unfortunately it is not right Dane .

Actually, if I put my CustomField on top of all field (even standars one), on Standard Interface left panel I can have :

Hello,

It looks like custom field isn't correctly ordered on the UI.

I created a "Summary" multiline field, put it in the first position : it work with current Zendesk UI. But, if I do the same thing with new interface, the Summary Field stay in the bottom of all others fields.

Edit : I'm talking about custom "agent" fields ; thoses who are ordered on the left panel.

Regards,
Olivier