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Michele S
Data ingresso 31 lug 2023
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Ultima attività 16 apr 2024
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Michele S ha commentato,
CommentoMetrics, attributes, and filters
How can we determine the reason the call was “Not Answered.” If it was on the agents side or the customers side within the reporting?
Visualizza commento · Data ultimo post: 16 apr 2024 · Michele S
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Michele S ha commentato,
CommentoMetrics, attributes, and filters
If a call rings to an agent and the individual selects an option for a callback or to leave a voicemail, will this count as a missed call leg for an agent since it technically was offered but not declined or accepted?
Visualizza commento · Data ultimo post: 31 lug 2023 · Michele S
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