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Shaz Usman

Data ingresso 09 nov 2022

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Ultima attività 14 nov 2022

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Ultima attività di Shaz Usman

Shaz Usman ha commentato,

CommentoExtending Zendesk

Elaine,

 

It looks like it started working again.  We're able to see each individuals time on the timelogs section in each ticket now so we're good. 

Visualizza commento · Data ultimo post: 14 nov 2022 · Shaz Usman

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Shaz Usman ha commentato,

CommentoExtending Zendesk

We're not able to see the timelogs any more.   The tickets state "No timelogs to display" and the time tracking continues to add to the overall time only. 

Tried disabling/enabling the "Display timelogs to agents" setting in the app and also uninstalling/reinstalling but same behavior. 

Any suggestions on what we can try?

Visualizza commento · Data ultimo post: 09 nov 2022 · Shaz Usman

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