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Daryan Smith
Data ingresso 15 dic 2022
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Ultima attività 15 dic 2022
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Daryan Smith ha commentato,
Is there a way to add further codes? like Lunch, task, admin?
Visualizza commento · Data ultimo post: 15 dic 2022 · Daryan Smith
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Daryan Smith ha commentato,
Hi,
I'm trying to build reporting and dashboards based on talk data sets.
How do you determine the metrics for specific scenarios?
For example I want to determine the number of calls, inbound, outbound, abandoned (split between reason) and calls that reached an agent and were answered and completed.
The last 2 are the ones I'm struggling with as this should be completed call legs, however, the values don't match and the drill down function shows abandoned calls within the data set.
Visualizza commento · Data ultimo post: 15 dic 2022 · Daryan Smith
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