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Vishaal

Data ingresso 16 dic 2022

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Ultima attività 09 feb 2023

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Vishaal ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Daniel Longwing

 

Our issue is that when we receive an email response and you open the ticket it goes to that email response. 

However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.

Visualizza commento · Data ultimo post: 09 feb 2023 · Vishaal

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Vishaal ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Was there any update here? 

Visualizza commento · Data ultimo post: 09 feb 2023 · Vishaal

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Vishaal ha commentato,

CommentoUsing AI agents for email and web form

Hi! I had a couple questions about Answer Bot.

 

  1. How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached. 
  2. Do we have the ability to change the subject line for tickets that are sent from AnswerBot? 
  3. Is it possible to remove the "We're offline." message from AnswerBot? 

Visualizza commento · Data ultimo post: 03 feb 2023 · Vishaal

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CommentoSalesforce integration

Dwight Bussman Apologies, and completely understood. Will do that moving forward

Visualizza commento · Data ultimo post: 26 gen 2023 · Vishaal

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Vishaal ha commentato,

CommentoSalesforce integration

Dwight Bussman I agree that part is definitely still odd. 

To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.

 

I truly appreciate your help btw!

Visualizza commento · Data ultimo post: 26 gen 2023 · Vishaal

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CommentoSalesforce integration

Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!! 

 

Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7

Visualizza commento · Data ultimo post: 26 gen 2023 · Vishaal

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CommentoSalesforce integration

Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely. 

I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though


Visualizza commento · Data ultimo post: 26 gen 2023 · Vishaal

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Vishaal ha commentato,

CommentoSalesforce integration

Hi Dwight Bussman

I was recenly made a SF Admin on our side. My account is listed as a System Admin

Visualizza commento · Data ultima modifica: 26 gen 2023 · Vishaal

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Vishaal ha commentato,

CommentoSalesforce integration

I'm not seeing the "edit page" view on my Salesforce for the adding lightning component

Visualizza commento · Data ultimo post: 26 gen 2023 · Vishaal

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Vishaal ha commentato,

CommentoWeb Widget documentation

How do my chats from knowledge base get created as tickets? 

 

Visualizza commento · Data ultimo post: 23 gen 2023 · Vishaal

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