Ricerche recenti
Nessuna ricerca recente

Kelly Rave
Data ingresso 13 nov 2023
·
Ultima attività 20 dic 2024
Seguiti
0
Follower
0
Attività totali
4
Voti
0
Abbonamenti
2
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Kelly Rave
Kelly Rave ha commentato,
Hi! Is there a way to apply business hours based on IVR selection for a single line? For example, on our main support line, IVR Selection 1 routes to Group A, and and IVR Selection 2 routes to Group B, and I would like to have separate phone schedules set based on the differing business hours of those two groups.
Visualizza commento · Data ultimo post: 20 dic 2024 · Kelly Rave
0
Follower
0
Voti
0
Commenti
Kelly Rave ha commentato,
We just migrated to Agent Workspace, but have not yet enabled Ominchannel Routing. Is there a way to set capacity rules for messaging only (the way we previously did in chat)?
Visualizza commento · Data ultimo post: 13 nov 2023 · Kelly Rave
0
Follower
0
Voti
0
Commenti