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Katerina Frid
Data ingresso 07 dic 2022
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Ultima attività 02 mar 2023
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Katerina Frid ha commentato,
Hello! Is it possible to search only though the initial messages in all tickets?
Visualizza commento · Data ultimo post: 02 mar 2023 · Katerina Frid
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Katerina Frid ha creato un post,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
Data ultimo post: 07 dic 2022 · Katerina Frid
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Katerina Frid ha commentato,
Hello! I'm trying to use Zendesk API to process the comments of agents and I have a couple of questions.
1) Is there a way to find out if a comment is a macro or not?
2) After choosing a macro as a template for a comment and applying changes (filling in placeholders, putting an additional text to the end) is it still considered as an 'AgentMacroReference' type event or it becomes a plane 'Comment' type event?
Visualizza commento · Data ultima modifica: 07 dic 2022 · Katerina Frid
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