Amy Pearson

This has becoming a very daunting challenge for our company.   The issue that we're facing is the same as others have reported, but what is really challenging is that the tickets are sorted by Brand, but the users have an option to Assume Identity, which is absolutely no help when trying to diagnose why a user isn't seeing their tickets.  We have thousands of accounts with multiple brands and it's been extremely problematic for those end users. This creates a lot of replicated work, especially when it applies to end user facing forms having to reside off of each help center

Has there been any further development towards having Organizations viewable but not editable for agents?  There is critical information on the Org level that agents need access to but the only option is to give them full editing capabilities.