Keith

I'm trying to display a custom lookup field if it is not blank.  I want to include either the ticket organization name in the email (CC and Follower email template) or the organization that is used in the lookup field if the field is not blank.  I've tried all sorts of variations to see if the field is blank and can't find anything that works.

{% if {{ticket.ticket_field_option_title_18796026954260 != blank %} {{ticket.ticket_field_18796026954260}}  {%else%}   {{ticket.organization.name}}
{% endif %}

Our users sign into the Help Center.  We then want to chat with them.  When a ticket is created from the chat it creates a new generic user, it does not use the profile of the signed in Help Center user.  Do we have to treat the Help Center like a third party app and build some sort of authentication into the chat, even though the user is already signed into the Help Center?