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Daniel Paublini
Data ingresso 10 mar 2023
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Ultima attività 03 ago 2023
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Daniel Paublini ha commentato,
Hi, we have created a trigger an automated-response email and it's working fine. It is possible to add a condition that sets the trigger after a given amount of time. For example, we want the auto-response email to be sent 30 min after we receive the email from the client. Thanks for your help.
Visualizza commento · Data ultimo post: 03 ago 2023 · Daniel Paublini
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Daniel Paublini ha creato un post,
Hi, I'm looking for a way to create a report that shows how long tickets are "on hold" and how long it takes to respond to a ticket minus the hold period, for each agent and for the whole team. Any ideas, please? Thanks in advance
Data ultimo post: 10 mar 2023 · Daniel Paublini
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