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Vaibhav Shetty
Data ingresso 27 apr 2023
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Ultima attività 28 mag 2024
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Ultima attività di Vaibhav Shetty
Vaibhav Shetty ha commentato,
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
Visualizza commento · Data ultima modifica: 28 mag 2024 · Vaibhav Shetty
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Vaibhav Shetty ha commentato,
Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
Visualizza commento · Data ultimo post: 24 mag 2024 · Vaibhav Shetty
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Vaibhav Shetty ha commentato,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Visualizza commento · Data ultimo post: 22 mag 2024 · Vaibhav Shetty
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Vaibhav Shetty ha commentato,
is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Visualizza commento · Data ultima modifica: 22 mag 2024 · Vaibhav Shetty
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