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Justin Carpenter

Data ingresso 24 mag 2023

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Ultima attività 30 mag 2023

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Justin Carpenter ha commentato,

CommentoMeasuring success

Arianne Batiles Thanks for the confirmation.  Is there anything that allows us to apply standard SLAs to a ticket that an agent submits then? 

Visualizza commento · Data ultimo post: 30 mag 2023 · Justin Carpenter

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Justin Carpenter ha commentato,

CommentoMeasuring success

So, it appears that this still does not solve setting traditional SLAs (First response, second response, etc) for agents that submit their own tickets, correct?  We use Zendesk for Customer Support (external) and IT Helpdesk (Internal).  Currently, there is no way to apply our standard SLAs to users that submit IT helpdesk tickets is they are an agent in the same instance.

These group SLAs do not solve for that, correct?

Visualizza commento · Data ultimo post: 24 mag 2023 · Justin Carpenter

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