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Radboud Van de Pol
Data ingresso 13 feb 2023
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Ultima attività 21 feb 2023
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Radboud Van de Pol ha commentato,
We have a problem with chat routing to specific groups (service center and Operations). When a new chat is offered to the service center group, it also allerts operations eventhough they are not able to serve this ticket. Notify is set on assinged. Does anybody know how to fix this?
Visualizza commento · Data ultimo post: 21 feb 2023 · Radboud Van de Pol
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Radboud Van de Pol ha commentato,
Is this only possible if the agent is not part of the group?
Visualizza commento · Data ultimo post: 13 feb 2023 · Radboud Van de Pol
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Radboud Van de Pol ha commentato,
Hi Lisa,
Is can we expect the option to transfer chats in Agent Workspace? I would think this would be a high priority feature!
Visualizza commento · Data ultimo post: 13 feb 2023 · Radboud Van de Pol
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