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Bjorn Spruijt
Data ingresso 20 feb 2023
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Ultima attività 26 feb 2023
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Bjorn Spruijt ha commentato,
Great, thanks a lot for helping out and I understand!! I tried to acquire the external_id in my home-page template to pass it as a parameter as default field value for the customer no. in a form, but that didn't work since the ticket object doesn't exist in the home-page template and it seems that using the trigger and webhook is the only way to go...
Visualizza commento · Data ultimo post: 26 feb 2023 · Bjorn Spruijt
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Bjorn Spruijt ha commentato,
Hi! I have a similar situation as Ashley. I want to add the users external_id to a custom field (customer no). The updating of the custom field (customer no) with the solution in this thread works great, but how do I get the users external_id into the custom fields 'value' in the JSON? Any help would be very much appreciated!
{
"ticket": {
"custom_fields": [
{
"id": 360020980097,
"value": Here I need to pass the users external_id...but how?
}
]
}
}
Visualizza commento · Data ultimo post: 20 feb 2023 · Bjorn Spruijt
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