Ricerche recenti
Nessuna ricerca recente

Cristina Mercado
Data ingresso 06 mag 2024
·
Ultima attività 08 gen 2025
Seguiti
0
Follower
0
Attività totali
13
Voti
5
Abbonamenti
6
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Cristina Mercado
Cristina Mercado ha commentato,
Checking how's the roadmap for sorting and filtering. Happy 2025!
Visualizza commento · Data ultimo post: 08 gen 2025 · Cristina Mercado
0
Follower
1
Voto
0
Commenti
Cristina Mercado ha commentato,
Follow up on this inquiry
Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled.

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time.
Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation
Visualizza commento · Data ultimo post: 06 dic 2024 · Cristina Mercado
0
Follower
0
Voti
0
Commenti