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Nike Patterson
Data ingresso 23 ott 2023
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Ultima attività 08 gen 2024
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Nike Patterson ha commentato,
Hi,
My support agents use the Out of Office app and we would like to know if it's possible to assign Pending tickets to them when they are OOO (since Pending tickets are awaiting a reply and don't need to be worked). This would prevent ticket queues from getting overloaded when agents cover for their OOO colleagues. Also, the covering agents don't have to remember to move the tickets back over when the OOO agent is back in the office.
Visualizza commento · Data ultimo post: 08 gen 2024 · Nike Patterson
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Nike Patterson ha commentato,
Some agents (not light agents) can see the Organizations view and some can't. Why do you think this is?
Visualizza commento · Data ultimo post: 08 nov 2023 · Nike Patterson
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