Liam Jones

Also agree.

I also wish the Help Center search was a lot more like Google.

Why would an article with "topic planner" in the title not show up when I search "topic planner"?

It does on the second click of the search with no change to the text.

I often demonstrate to end users how to find our resources and then look foolish when it doesn't show up. I now say to them not to search for too long, just reach out to us and ask. This costs us the extra capacity required to support them as well as harms our reputation. We provide a user-friendly interface in our own software which is let down by poor search functionality when looking for our knowledge base articles.

Would you happen to have any plans to improve the Help Center search? And if not, can I implore you to reconsider?

Thanks

I also wish the Help Center search was a lot more like Google.

Why would an article with "topic planner" in the title not show up when I search "topic planner"?

It does on the second click of the search with no change to the text.

I'm often demonstrating to end users how to find our resources and then look foolish when it doesn't show up. I now say to them not to search for too long, just reach to us and out ask. This costs us the extra capacity required to support them as well as harming our reputation. We provide a user-friendly interface in our own software which is let down by poor search functionality when looking for our knowledge base articles.

Do you have any plans to improve the Help Center search? And if not, can I implore you to reconsider?

Thanks