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Heather Valli

Data ingresso 17 mar 2023

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Ultima attività 28 giu 2024

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PANORAMICA ATTIVITÀ

Ultima attività di Heather Valli

Heather Valli ha commentato,

Commento nella community Feedback - Apps and integrations (Platform)

It would be lovely if we could set an expiration date on the OOO app. If I know I'm going to be on vacation from 5/20-5/25, I'd like to set that in the app so I don't forget to un-OOO myself when I get back. Sort of like how Outlook lets you set OOO messages for a date range. 

Visualizza commento · Data ultimo post: 16 mag 2024 · Heather Valli

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Heather Valli ha commentato,

CommentoSetting up Zendesk Guide

Is there a way to make the email responses look like they're coming from the redirected subdomain? If I have niftyname.com redirecting to mysite.zendesk.com, can I set it up so the email responses seem to be coming from help@niftyname.com

Visualizza commento · Data ultimo post: 17 apr 2024 · Heather Valli

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Heather Valli ha creato un post,

Post Feedback - Help Center (Guide)

In my organization, we have agents who specialize in various areas (biology, romance languages, engineering, etc.). And we're connecting our user data to a system that will auto-populate the area with which they're associated. We'd really like it if there was a system to suggest a specific agent based on the area the user with which the user is identified. I've been unable to find anything like that in Zendesk support. Is this something that might be in the works (or perhaps I'm just searching wrong)? This sure would save time during our ticket triage. Thanks!

Data ultimo post: 04 ott 2023 · Heather Valli

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Heather Valli ha commentato,

CommentoEnd users and organizations

I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?

Visualizza commento · Data ultimo post: 26 set 2023 · Heather Valli

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Heather Valli ha commentato,

CommentoTicket automation and collaboration

Can the ticket ID be turned into a link to the ticket in the email for CCed agents?

Visualizza commento · Data ultimo post: 17 mar 2023 · Heather Valli

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