Martina Moring

Is there a way to change what happens when the customer clicks “Good, I'm satisfied”? Instead of being sent to add a message on the ticket rating, we want to redirect them to write a review about our app. Would that be possible?
Thanks!

Wow, over 8 years of asking for this feature, and it still hasn't been delivered (nor something similar/alernative that would tackle the issue of having to duplicate everything manually). Makes me wonder if asking for a feature is relevant at all.
Especially when it's something as simple as duplicating an article, every other knowledge base competitor has it.