Ricerche recenti


Nessuna ricerca recente

Zach Ihle's Avatar

Zach Ihle

Data ingresso 01 dic 2023

·

Ultima attività 04 feb 2025

Seguiti

0

Follower

0

Attività totali

9

Voto

1

Abbonamenti

4

PANORAMICA ATTIVITÀ

Ultima attività di Zach Ihle

Zach Ihle ha creato un post,

Post Feedback - Ticketing system (Support)

The process of setting up holidays in schedules each year is so painful. Our organization has 7 timezones, and we need to manually go in and set the dates for (mostly) standard federal holidays 7 different times (one for each schedule) each year. Please add the ability to somehow sync calendars to these schedules, or set up recurring dates each year.

Data ultimo post: 06 gen 2025 · Zach Ihle

3

Follower

4

Voti

4

Commenti


Zach Ihle ha creato un post,

Post Q&A - Tickets and email

We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.

 

I'm trying to figure out how to set all weekend tickets to EST on Monday morning at like 3am so our normal week agents can take those on. What's the best way to do this?

Data ultimo post: 06 nov 2024 · Zach Ihle

0

Follower

0

Voti

0

Commenti


Zach Ihle ha commentato,

CommentoBuilding reports

Is it possible to use an attribute in a datatip, but not display it in the graph? I'm working with Ticked Created - Week Of Year across multiple years, but would like to show the start date of that week when hovering over the line graph.

Visualizza commento · Data ultimo post: 11 apr 2024 · Zach Ihle

0

Follower

0

Voti

0

Commenti


Zach Ihle ha creato un post,

Post Q&A - Reporting and analytics

Hello! 

We're trying to get a report that shows a line graph of the number of solved tickets for an agent for their first 30 days, 90 days, three months, etc., to see how our training is affecting those numbers. The tricky part is that agents started at different times, so I need to compare different date ranges.

Data ultimo post: 19 feb 2024 · Zach Ihle

0

Follower

3

Voti

2

Commenti