Matt Taylor

Is there a way to exclude specific actors from the log? I'd like to remove an API actor, as well as an admin from the audit log so that I can identify users who may mistakenly make changes and look at education them.

Thank you as always :) 

I'd like to have a way to ignore PTO from my explore reports, by using a "assignee logged in today" filter, but can't find a way to do this. 

Allowing a feature to do this would greatly increase accuracy for averages and help us understand how service is impacted by holidays.

Hi Amy Dee

Looking at the attributes in the following

IF [Alternate: SLA target status] = "Breached"
THEN [Ticket ID]
ENDIF

It doesn't appear that "Alternate" is a valid entry for Standard calculated metric. Is this something I'm missing?

Additionally, for the screenshot, it looks like Alternate: SLA target status was added as an attribute, but the steps say to add it as a metric. Should this be updated to reflect that it should be an attribute?

This would be ideal. This wishlist highlights this as a need as well.