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Aleksander Palm

Data ingresso 14 nov 2024

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Ultima attività 25 nov 2024

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Aleksander Palm ha commentato,

CommentoZendesk messaging

Hello Siddhartha Sengupta

I more had in mind that if you don't want to expand conditions in messaging triggers that much then adding tag as a condition option would be enough already to manipulate the behavior to a desired outcome. For example we have one brand that offers support in 4 languages and due to this messaging triggers can not be used. Created a group for each language just adds more complexity to our already complex setup :) !

 

Best regards,

Visualizza commento · Data ultimo post: 25 nov 2024 · Aleksander Palm

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Aleksander Palm ha commentato,

CommentoZendesk messaging

Hello!

 

Messaging trigger conditions could be improved with adding option to listen for tags or requester language. Unfortunately it is not possible to use these triggers if you offer services in multi languages.

Visualizza commento · Data ultimo post: 14 nov 2024 · Aleksander Palm

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