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Jakub Raduszewski

Data ingresso 07 set 2023

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Ultima attività 24 feb 2025

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Jakub Raduszewski ha commentato,

CommentoMore integrations

Hi! Can we track in Zendesk Explore the usage of Zendesk x MS Teams integration? E.g. to which chaneels tickets were sent via Side Conversations.

Visualizza commento · Data ultimo post: 13 gen 2025 · Jakub Raduszewski

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CommentoUsing legacy AI agent functionality

Hello!

 

If I have English (Singapore), English (United Kingdom) and English (Europe) language versions of my Help Center with different articles available for each of these regions, will bot only pick up the relevant region articles based on client's country?

 

“Every reply the bot generates is followed by a request for feedback (“Was this helpful? Yes/No”)” - can I see somehow in Explore what are the reply stats for this question?

Visualizza commento · Data ultimo post: 18 dic 2024 · Jakub Raduszewski

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CommentoExplore recipes

We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.

Visualizza commento · Data ultimo post: 18 dic 2024 · Jakub Raduszewski

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CommentoUsing legacy AI agent functionality

Article looks broken, some images do not load.

Visualizza commento · Data ultimo post: 07 nov 2024 · Jakub Raduszewski

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CommentoZendesk messaging

Can end users remove or archive old conversations? Or maybe they're archived automatically?

Can we make it so conversations with “Closed” status cannot be replied to?

Visualizza commento · Data ultimo post: 16 ott 2024 · Jakub Raduszewski

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CommentoUsing AI agents for messaging

How to access this Bot Responses chart in Zendesk Explore?

Visualizza commento · Data ultimo post: 09 ott 2024 · Jakub Raduszewski

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CommentoMeasuring success

It would be great to have a similar improvement to Zendesk Guide helpfulness rating on articles.

Visualizza commento · Data ultimo post: 24 set 2024 · Jakub Raduszewski

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Commento nella community Feedback - Help Center (Guide)

Agreed. Publishing and updating articles across multiple Zendesk Guide brands is a must.

Visualizza commento · Data ultimo post: 19 set 2024 · Jakub Raduszewski

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CommentoMultiple language support

Does dynamic content work with Messaging Triggers too? How can I add it then to messaging triggers?

Visualizza commento · Data ultimo post: 04 lug 2024 · Jakub Raduszewski

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Commento nella community Feedback - Help Center (Guide)

Just like Jerry Lopez wrote - having suggestions from HC viewers or private commenting possibility to see the reason of downvotes would be super helpful for our continuous HC improvement.

Visualizza commento · Data ultimo post: 27 giu 2024 · Jakub Raduszewski

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