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Jakub Raduszewski
Data ingresso 07 set 2023
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Ultima attività 24 feb 2025
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Ultima attività di Jakub Raduszewski
Jakub Raduszewski ha commentato,
Hi! Can we track in Zendesk Explore the usage of Zendesk x MS Teams integration? E.g. to which chaneels tickets were sent via Side Conversations.
Visualizza commento · Data ultimo post: 13 gen 2025 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Hello!
If I have English (Singapore), English (United Kingdom) and English (Europe) language versions of my Help Center with different articles available for each of these regions, will bot only pick up the relevant region articles based on client's country?
“Every reply the bot generates is followed by a request for feedback (“Was this helpful? Yes/No”)” - can I see somehow in Explore what are the reply stats for this question?
Visualizza commento · Data ultimo post: 18 dic 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
We could really use the recipe for an Explore report showing the % resolution rate of our bot's generative AI replies. We have reports on prebuilt answers, but cannot find a way to check the generative AI in a similar way.
Visualizza commento · Data ultimo post: 18 dic 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Article looks broken, some images do not load.
Visualizza commento · Data ultimo post: 07 nov 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Can end users remove or archive old conversations? Or maybe they're archived automatically?
Can we make it so conversations with “Closed” status cannot be replied to?
Visualizza commento · Data ultimo post: 16 ott 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
How to access this Bot Responses chart in Zendesk Explore?
Visualizza commento · Data ultimo post: 09 ott 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
It would be great to have a similar improvement to Zendesk Guide helpfulness rating on articles.
Visualizza commento · Data ultimo post: 24 set 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Agreed. Publishing and updating articles across multiple Zendesk Guide brands is a must.
Visualizza commento · Data ultimo post: 19 set 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Does dynamic content work with Messaging Triggers too? How can I add it then to messaging triggers?
Visualizza commento · Data ultimo post: 04 lug 2024 · Jakub Raduszewski
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Jakub Raduszewski ha commentato,
Just like Jerry Lopez wrote - having suggestions from HC viewers or private commenting possibility to see the reason of downvotes would be super helpful for our continuous HC improvement.
Visualizza commento · Data ultimo post: 27 giu 2024 · Jakub Raduszewski
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