Ricerche recenti


Nessuna ricerca recente

ZdS's Avatar

ZdS

Data ingresso 22 giu 2023

·

Ultima attività 05 feb 2025

Seguiti

0

Follower

0

Attività totali

25

Voti

3

Abbonamenti

12

PANORAMICA ATTIVITÀ

Ultima attività di ZdS

ZdS ha commentato,

CommentoExplore recipes

is there any formula that can be use on update history data set?

Visualizza commento · Data ultimo post: 05 feb 2025 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,

CommentoTicket automation and collaboration

I made 2 side conversations (email) on 2 different tickets.

However, both side conversations have the same subject.

This causes 2 tickets with 2 side conversations to join the same email to the recipient.

 

Is there a way to keep the emails separate? because the tickets are different

Visualizza commento · Data ultima modifica: 28 ago 2024 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,

Commento nella community Developer - Zendesk SDKs

hi Greg Katechis 
Is setup for Zendesk push notifications on iOS only possible using a .p12 certificate?
Because we have a concern, if you use a .p12 certificate, it has an expiration date so you need to continue maintenance to regenerate the certificate and re-upload it.

 

As far as we know, there is an alternative method using the APNS Authentication Key so that there is no need for periodic maintenance to setup push notifications which we have also implemented in (eg: Firebase and MoEngage), is it possible in Zendesk to use the APNS Authentication Key?

Visualizza commento · Data ultimo post: 02 lug 2024 · ZdS

0

Follower

1

Voto

0

Commenti


ZdS ha commentato,

CommentoSuite basics

Is channel integration support omnichannel routing?

Visualizza commento · Data ultimo post: 06 mag 2024 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi ZZ Graeme Carmichael

how about created a new attribute?

can we?

Visualizza commento · Data ultima modifica: 26 feb 2024 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,

CommentoUsing AI agents for email and web form

Why can't I find a suggestion article on testing?
even though I should have used words that were relevant to the article that was published.

 

No articles found

Keep altering your subject, description, and adjusting labels until you're confident with the suggested articles. Results are displayed for anonymous users.

Visualizza commento · Data ultimo post: 01 gen 2024 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,


ZdS ha commentato,

CommentoExplore recipes

We have 7 levels nestedloop dropdown field. And got this error:

Calculations are too complex. Simplify calculated metrics and attributes or remove some of them. Learn about Explore limits (Error code: 5f863b30)

We got this error on level 5 nested loop and the further:

1. Level 5

2. Level 6 (Prep)

3. Level 6

4. Level 7 (Prep)

5. Level 7

 

Is there another formula to handle this error?

Visualizza commento · Data ultimo post: 06 dic 2023 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha commentato,

CommentoExplore basics
Nested calculations 3 levels

 

can this limitation report be updated to 7 maximum? because we have 7 levels of nested loops in our subdomains.

 

----

 

when this updated?

https://support.zendesk.com/hc/en-us/articles/5133326635162-Explore-product-limits#:~:text=SQL%20query%20length%20(Calculation%20complexity)

 

thank you

Visualizza commento · Data ultima modifica: 11 dic 2023 · ZdS

0

Follower

0

Voti

0

Commenti


ZdS ha creato un post,

Post Feedback - Ticketing system (Support)

Make a trigger action can clear a Text Field.

 

This is will very use full when ticket created is from closed ticket channel.

 

So when ticket is created via closed ticket, I can make a trigger action to set NULL the field (which is because the field has already been filled in on the parent ticket)

Data ultimo post: 06 ott 2023 · ZdS

0

Follower

5

Voti

5

Commenti