Ben Silver

Data ingresso 05 dic 2023

Ultima attività 04 mar 2024

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Ben Silver ha creato un post, 8 dicembre 2023 19:23

Post Q&A - Apps and integrations

Hello!

We have multiple teams using Zendesk and Jira

Right now, every ticket sends the same fields to Jira.

I'd like to have it so that certain Zendesk tickets sync with one set of fields and the other tickets sync a different set of fields.

If we could install the Zendesk Support for JIRA app twice I think we could separate them using [Team A].zendesk.com and [Team B].zendesk.com

Or is there another solution?

Data ultimo post: 08 dic 2023 · Ben Silver

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Ben Silver ha commentato, 5 dicembre 2023 18:44

Commento nella community Feedback - Ticketing system (Support)

Mary O'Neill I would also like to be added to this test! We want to explore autodeleting tickets after a set time as well!

Visualizza commento · Data ultimo post: 05 dic 2023 · Ben Silver

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