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Jéssica G. Bigon
Data ingresso 26 ott 2023
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Ultima attività 30 ott 2024
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Ultima attività di Jéssica G. Bigon
Jéssica G. Bigon ha commentato,
Isn't it possible to use this for automation?
Visualizza commento · Data ultimo post: 30 ott 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
I'd like to add my vote to this topic!
Visualizza commento · Data ultimo post: 23 ott 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
Essas configurações são limitadas a um tipo específico de plano? Não as encontro.
Visualizza commento · Data ultimo post: 03 ott 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha creato un post,
I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?
Data ultimo post: 17 lug 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
João Figueiredo não é algo que os clientes sempre respondem, mas uma opção é na mensagem de transferência para agente, você deixar as perguntas que gostaria que ele respondessem, do tipo “Um agente já vai te atender, mas enquanto isso me informe XXXX…”
Visualizza commento · Data ultimo post: 17 lug 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
Tim Barrett could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again. But if so, can the primary ticket be serviced by the agent?
Thank you
Visualizza commento · Data ultimo post: 16 lug 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
Hi
I would like to know how to use the funnel to show the percentage of surveys offered x surveys answered without using the total number of tickets.
When I try to delete this attribute, it does not allow me to calculate the percentage.
Currently, the funnel model calculates the percentage of respondents based on the total sample of tickets, which is not a correct visibility of the return rate, the ideal would be to calculate it based on the total offered.
Visualizza commento · Data ultimo post: 03 lug 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
Hello Athos Alves De Souza thank you so much for the answer.
I verified that it is already active and, in fact, an object called Zendesk Labs Notification Template was (automatically) created the day I installed the app.
When viewing the records of this object, it shows a template that I had used in Meta templates previously.
Do you know what it could be?
The issue of synchronizing the app in the instance has not changed yet.
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Visualizza commento · Data ultimo post: 19 giu 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
I did the configuration yesterday, but so far it remains as "in sync". Has anyone gone through this? Should I do something different?
Visualizza commento · Data ultimo post: 18 giu 2024 · Jéssica G. Bigon
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Jéssica G. Bigon ha commentato,
Hello James
Thank you for the comment, but it's not working.
The system limit only input a new phone number without area code, but there's no no impediment to placing it without +country code.
Furthermore, the problem was identified the first time when completely adding the phone number. The duplication was generated with the same phone number and format.
Visualizza commento · Data ultimo post: 22 gen 2024 · Jéssica G. Bigon
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