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Ellie Clements

Data ingresso 25 mag 2023

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Ultima attività 12 giu 2023

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Ellie Clements ha commentato,

CommentoTicket automation and collaboration

Hello

I created a macro, but when I've gone to add a macro to an existing ticket it doesn't appear in the dropdown box or when I search for the name of the macro.

 

Please can I have some guidance on this.

Visualizza commento · Data ultimo post: 12 giu 2023 · Ellie Clements

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Ellie Clements ha commentato,

CommentoBusiness rules

Hello

Is there a way to add tags onto Zendesk without having to add them to a ticket? So, can I just manually add a list of tags on the system which I can then populate on a end users account as and when required?

Thanks

Visualizza commento · Data ultimo post: 25 mag 2023 · Ellie Clements

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