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Tyler Kane

Data ingresso 19 lug 2023

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Ultima attività 19 lug 2023

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Light Agents - Receive Email Notifications for newly created tickets?

Hello,

I am new to Zendesk, and was curious if it is possible for a Light Agent to receive email notifications for newly created tickets under an Organization or if that is ONLY available to agents? If this is not possible, can we increase the number of allowed agents beyond just 5?

Thanks!

Tyler

Data ultimo post: 19 lug 2023 · Tyler Kane

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