Clinton Wilkinson

Hi Sean, are there any additional changes to be made in 2024? This one issue is for changing the incoming ringtone. Our team would very much like this too, however we have noticed that there seems to be a sound volume issue with both the incoming ring and the incoming call volume. The volume is very low and requires agents to set windows sound to at or near 100% for incoming calls. However this makes the sounds on the rest of the computer very loud. We then also noticed when making an outgoing call that the sound must be turned way down to 40-60%. So it would seem the incoming ring, mic and call volume is not configured the same as the outgoing calls. The Outgoing works as expected, its too bad most of our calls are incoming so we often have to fight with the volume levels for ZenDesk.   

Any update on this? I have the same issue for incoming calls only volume levels must be at 100% to hear however, outgoing calls I must turn my volume down to 40%. I don't understand how incoming and outgoing calls can be so different unless a mistake was made during the configuration. 

I would like to add to this comment. Not only is the volume too low on the Mic and Headset using Zendesk for incoming calls. Performing an outgoing call forces me to change my volume from 100% to 40% since the outgoing calls have a much louder volume level. I don't understand how these were not configured to match or found in QA testing. It sure appears whomever configured the incoming and outgoing call volume did not set the levels the same.