Arno

Mike DR, that is unfortunate.

I just tested a svg, which renders correctly within Zendesk, but not for the end-user.

The problem currently is that with the markdown option, the image will always render at the full intrinsic size.

With modern PCs/Notebooks having a Device Pixel Ratio of 2+ (latest iPhones 3), it just looks very bad.

The common use-case is to have a company logo/branding within the signature.

Would appreciate if this could be raised as a feature request.

will image/svg+xml also work?

For those who aren't on enterprise accounts, right now, the only solution is to probably use some custom function in lambda, cloud function or something like Zapier with a trigger for new tickets.

+1

Need this too.

Zendesk please, it's just one line of code

+1

My team requires this feature as well.

Usecase: 

Everytime a new end-user is created, we update some of their custom (not default) user fields. 

When these end-users create a support ticket, we want to display these custom user fields in our views.

Currently views can only add default user fields and custom ticket fields, not custom user fields of the requester.

My team requires this feature as well.

Usecase: 

Everytime a new end-user is created, we update some of their custom (not default) profile fields. 

When these end-users create a ticket, we want to display these custom profile fields in our views.

Currently views can only add default fields and custom ticket fields, not custom profile fields of the requester.