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Mary Ann Sin

Data ingresso 19 ott 2023

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Ultima attività 10 apr 2024

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Ultima attività di Mary Ann Sin

Mary Ann Sin ha commentato,

CommentoManaging Talk

Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?

Visualizza commento · Data ultimo post: 01 mar 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

CommentoUsing legacy AI agent functionality

If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?

I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

Visualizza commento · Data ultimo post: 18 gen 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

Commento nella communityZendesk AI EAP - Generative AI

I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication. 

Visualizza commento · Data ultimo post: 18 gen 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

CommentoUsing legacy AI agent functionality

What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!

Visualizza commento · Data ultimo post: 17 gen 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

Commento nella community Feedback - Voice (Talk)

We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.

Visualizza commento · Data ultimo post: 16 gen 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available. 

Visualizza commento · Data ultimo post: 12 gen 2024 · Mary Ann Sin

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Mary Ann Sin ha commentato,

Commento nella community Feedback - Voice (Talk)

This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.

Visualizza commento · Data ultimo post: 30 ott 2023 · Mary Ann Sin

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