Nazar Vitkovskyi

Hello Stephan Marzi, no, there are tickets with different statuses: closed, pending or solved.

Hello, in the Content Cue Support Topic, the ticket number shows as 77:  

But, when I open this support topic and want to have a look at the full list of tickets - it shows only 15 :

Same story with other Content Cues and related tickets. 47 tickets in support topic, but 19 when clicking on "View Tickets".

May I please know why it is like that? Why it doesn't show all related tickets mentioned in Support Topic?

Hello Brett Bowser

thanks for your advice. It helped :)

I have a few more questions though :

1. Is the comment section available for all users? Doesn't matter if a user is logged in (anonymous)? Or only for logged users?

2. Is it possible to have the next setup: a user leaves a comment > it triggers an email notification that goes to people in charge of Knowledge Base / raises a support ticket that will be assigned to a specific group?

Thanks in advance!

Hello, I have enabled the "Open for comments" option for an article at the Help Center, but looks like nothing has changed. Still not possible to leave any comments (feedback) for that article. Any suggestions, please?