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Abdelhameed Khaled's Avatar

Abdelhameed Khaled

Data ingresso 28 mag 2023

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Ultima attività 26 dic 2024

Experience Management

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Ultima attività di Abdelhameed Khaled

Abdelhameed Khaled ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

Visualizza commento · Data ultimo post: 18 dic 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha creato un post,

Post Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

Data ultimo post: 08 set 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha commentato,

Commento nella community Developer - Zendesk SDKs

Thanks Carole Larsen 

Visualizza commento · Data ultimo post: 08 set 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha commentato,

CommentoChat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

Visualizza commento · Data ultimo post: 07 ago 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha creato un post,

Post Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

Data ultimo post: 06 ago 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha commentato,

Commento nella community Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

Visualizza commento · Data ultimo post: 04 ago 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha creato un post,

Post Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

Data ultimo post: 30 lug 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha commentato,

CommentoHow to manage social messaging channels

This is huge limitation

 

Visualizza commento · Data ultimo post: 29 lug 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha commentato,

Commento nella community Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

Visualizza commento · Data ultimo post: 25 giu 2024 · Abdelhameed Khaled

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Abdelhameed Khaled ha creato un post,

Post Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

Data ultimo post: 25 giu 2024 · Abdelhameed Khaled

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