Ricerche recenti
Nessuna ricerca recente

Abdelhameed Khaled
Data ingresso 28 mag 2023
·
Ultima attività 26 dic 2024
Experience Management
Seguiti
1
Follower
1
Attività totali
209
Voti
52
Abbonamenti
75
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Abdelhameed Khaled
Abdelhameed Khaled ha commentato,
Samir Shah any expected dates for that ? as it's really basic feature
and is there any workaround for that at the moment ?
Visualizza commento · Data ultimo post: 18 dic 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha creato un post,
I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets
Data ultimo post: 08 set 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha commentato,
Thanks Carole Larsen
Visualizza commento · Data ultimo post: 08 set 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha commentato,
I cannot find these :
Run trigger: When a visitor has loaded the chat widget
Check conditions: Check all of the following conditions
Visitor country code | Equals | FR
in messaging triggers ?!
Visualizza commento · Data ultimo post: 07 ago 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha creato un post,
Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?
Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?
Data ultimo post: 06 ago 2024 · Abdelhameed Khaled
0
Follower
2
Voti
3
Commenti
Abdelhameed Khaled ha commentato,
Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?
Visualizza commento · Data ultimo post: 04 ago 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha creato un post,
I want to know how to get the meta data of Facebook comment when it create a ticket
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?
Data ultimo post: 30 lug 2024 · Abdelhameed Khaled
0
Follower
2
Voti
2
Commenti
Abdelhameed Khaled ha commentato,
This is huge limitation
Visualizza commento · Data ultimo post: 29 lug 2024 · Abdelhameed Khaled
0
Follower
1
Voto
0
Commenti
Abdelhameed Khaled ha commentato,
Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :
1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?
Visualizza commento · Data ultimo post: 25 giu 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti
Abdelhameed Khaled ha creato un post,
I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that
I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong
Data ultimo post: 25 giu 2024 · Abdelhameed Khaled
0
Follower
0
Voti
0
Commenti