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Jessica Mendoza

Data ingresso 27 ott 2023

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Ultima attività 27 gen 2025

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Ultima attività di Jessica Mendoza

Jessica Mendoza ha commentato,

CommentoRouting
To clarify, does this mean that incoming email tickets can now round robin to onlin agents? OR is the round robin feature only for talk and messaging?

Visualizza commento · Data ultimo post: 27 gen 2025 · Jessica Mendoza

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Jessica Mendoza ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi Barry Neary,

How can we move forward with your previous suggestion for my account?

Thank you,

Jessica

Visualizza commento · Data ultimo post: 03 nov 2023 · Jessica Mendoza

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Jessica Mendoza ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hello Barry. Yes, this is something I would like please. 

Visualizza commento · Data ultimo post: 31 ott 2023 · Jessica Mendoza

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Jessica Mendoza ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We use the omnichannel feature and it creates issues when agent statuses are timed out when routing calls or tickets. The agent should be marked available unless otherwise manually updated. 

Visualizza commento · Data ultimo post: 27 ott 2023 · Jessica Mendoza

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