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Sunil Gaikwad
Data ingresso 15 giu 2023
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Ultima attività 15 mag 2024
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Sunil Gaikwad ha commentato,
How can I add Agent photograph in the Automation/ Trigger email?
Use Case:
Want to send email to Requester asking for CSAT survey with Agent Information (Info on him/her , Photograph and Details of the ticket)
Can you please suggest
Visualizza commento · Data ultimo post: 15 mag 2024 · Sunil Gaikwad
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Sunil Gaikwad ha creato un post,
Can we customise the fields in a drop down field to be shown to Customer
we want 4 out of 7 options to be shown to Customer and Agents can see all the options in the drop down on the support portal
Data ultimo post: 21 ago 2023 · Sunil Gaikwad
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Sunil Gaikwad ha commentato,
Thanks Heather Rommel, We have setup Zendesk activity tab in Jira already but We need the Jira comment to reflect in Zendesk ticket, Thank you.
Visualizza commento · Data ultimo post: 21 giu 2023 · Sunil Gaikwad
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Sunil Gaikwad ha commentato,
Heather Rommel Hi,
Is there a way to get Comments from Jira issue to reflect in Zendesk on the linked ticket as a private comment?
Visualizza commento · Data ultimo post: 15 giu 2023 · Sunil Gaikwad
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