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Sebastian Bedkowski

Data ingresso 02 ott 2023

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Ultima attività 02 dic 2024

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CommentoBusiness rules

Hello everyone,

So what I'm actually trying to do is to auto-assign the ticket, when the agent will reply to it in Zendesk. I don't want to use the "take it" option, as a lot of the agents are forgetting about it.

The default trigger is not doing it for me, as it works for the email notification, and whenever we make the update to the ticket in the ZD, the ticket stays unassigned.

Is there a way to set the trigger to assign the ticket to the agent if they will make any update on it, internal or public?

I have tried everything I think, status change, ticket update, etc, but nothing works.

EDIT:

Found the way if someone will be looking for it, just set it as below:

Visualizza commento · Data ultima modifica: 02 ott 2023 · Sebastian Bedkowski

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